Nearly 16,000 managers were surveyed in two separate studies by leadership development consultancies, one by Zenger and the other by Folkman. It might come as a shock to you that 44% of the managers responded that they find the act of giving feedback stressful, especially when it is negative. One-fifth of the managers avoid it entirely, which raises the question if our employees aren’t giving 100% to their work, can we, as managers, be at fault? Imagine dealing with an unproductive, unpunctual and irresponsible employee on your team who hasn’t been told about these traits yet. Picture him/her coming up to you and asking you for a raise? Shocking as it may seem, it is you who is at fault for not ever pointing out the worst.
Criticism, like evaluations, is an important aspect of being a manager. As managers, it is imperative that we understand the importance of giving and receiving feedback. Feedback, especially constructive feedback, is a respectful way of helping employees better themselves. It is a means of guiding them with honesty, directness, and dignity while not damaging their feelings and ego. When delivered in the right manner, it doesn’t create uneasy spaces within the four walls of the office but rather strengthens interpersonal bonds, which ultimately boosts the productivity and efficiency of employees.
The majority of managers find it hard to offer constructive criticism when it comes to pointing out areas of improvement. They struggle with finding the right balance between advising and criticizing, they fear their words might hurt the feelings of their employees, they worry if it will negatively impact their productivity by demoralizing them, etc.
But here’s a fact—you are going to have to get comfortable delivering constructive criticism. Really, really, really comfortable! Although it is hard enough to deliver it to anyone, it is the hardest when giving it to someone who always gets on your nerves or to an underperforming employee. To say the least, such situations require mastering the art of giving constructive criticism.
Therefore, in this article, together we shall learn how to give constructive criticism in a way that doesn’t hurt the receiver’s feelings as well as learn the differences between constructive and non-constructive criticism and how to use empathy to improve the impact of the criticism.